We appreciate your business and want to ensure a smooth experience for all our clients. Please review our appointment policy below.
Communications
- All communication is provided via confirmation and follow-up emails. Please enter the email address you check most frequently.
Appointments
- The service purchased is valid only for the specific time you selected, not for any time of day.
- We recommend arriving 5 minutes before your scheduled time to relax and prepare for your service.
On-Time Arrival & Grace Period
- A courtesy 5-minute grace period is offered.
- Arriving more than 5 minutes late will be considered a no-show.
No-Shows
- No-shows or missed appointments are charged the full amount of the service and are non-refundable.
Cancellations & Rescheduling
- Make changes yourself (cancel or reschedule) using the links in your confirmation email.
- Cut-off time: Any change must be made at least 1 hour prior to your appointment time.
- Free cancellations: With at least 1 hour’s notice, you will be refunded in full.
- Late cancellations: Within 1 hour of your appointment, the full amount of the service will be charged.
- Accepted method: Use the self-service link in the confirmation email or call us before the 1-hour cut-off. Other email messages are not accepted for cancellations.
Find the links you need in the confirmation email you received from us.
Refunds
- If you canceled via the confirmation email link, no further action is required.
- Refunds are typically processed within 10 business days.
Service Refusal
- We reserve the right to refuse service to anyone.
